Privacy Policy

1. Introduction

At Houston Air Duct Cleaning, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our air duct cleaning services in Houston, Texas.

2. Information We Collect

Personal Information

We may collect the following personal information:

Contact Information: Name, address, phone number, email address
Service Information: Property details, service history, appointment scheduling information
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Records of communications between you and our company

Automatically Collected Information

Website Usage Data: IP address, browser type, device information, pages visited
Cookies and Tracking Technologies: We use cookies to enhance your website experience

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: Scheduling appointments, providing air duct cleaning services, and customer support
Communication: Sending service confirmations, updates, and responding to inquiries
Business Operations: Processing payments, maintaining service records, and improving our services
Marketing: Sending promotional materials and service reminders (with your consent)
Legal Compliance: Meeting regulatory requirements and protecting our legal interests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Appointment scheduling systems
Customer relationship management
Website hosting and maintenance

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access, alteration, disclosure, or destruction
Data breaches and cyber threats
Loss or misuse of information

Our security measures include:

Encrypted data transmission
Secure data storage systems
Regular security assessments
Employee training on data protection

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

Service records may be retained for up to 7 years for business and legal purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

Request access to your personal information
Request correction of inaccurate or incomplete information

Opt-Out Options

Unsubscribe from marketing communications
Opt-out of non-essential cookies through browser settings

Data Deletion

Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications for material changes
Updating the “Last Updated” date at the top of this policy

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Houston Air Duct Cleaning
Address: 5510 S Rice Ave #631, Houston, TX 77081
Phone: (281) 888-0999
Email: Service@houstonairductcleaning.com
Website: https://houstonairductcleaning.com

Business Hours: 24 hours

12. Consent

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy is designed to comply with applicable privacy laws and regulations. For specific legal advice, please consult with a qualified attorney.